Caravan and Motorhome servicing and repairs
in North East Wales.
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Conditions of contract:
1. The Company
"The Company" means the company detailed below and all customers hereby agree to be bound by these terms on their own behalf and (where applicable) on behalf of their principals.
2. Sub Contracting
The Company is entitled at all times and without giving notice to the customer to sub-contract all or any part of the servicing repair or other maintenance work, the subject of this contract, to a specialist or other repairer.
3. Driving of Vehicles by the Company's Servants
Vehicles are driven by the Company's servants or agents and the customer duly authorised them to do so.
4. Loss and Damage
(i) The Company will afford vehicles and their contents reasonable protection from theft and kindred offences whilst in the possession of the Company and on the Company's premises but the customer's attention is drawn to the fact that articles fitted to or left in vehicles are always at risk and customers are advised to remove all valuable items from the vehicle.
(ii) In the event that the customer requests the Company to leave the vehicle on the public highway or any other place outside the Company's premises for the customer's collection after completion of the work, the Company shall not be liable in respect of any loss or damage to the vehicle or its contents.
5. Faulty Parts or Materials
Subject to the terms of the relevant manufacturer's guarantee or warranty (if any) the Company will at its option either repair or replace any part or material which it has supplied and which was defective at the time of supply.
6. Defective Workmanship
(i) The Company will take reasonable care to ensure that all work on vehicles in the Company's possession is carried out by employees or (where applicable) by contractors with reasonable care and skill.
(ii) Except where liability for consequential loss is included in liability arising in the circumstances set out in Section 2(1) of the Unfair Contract Terms Act 1977 the Company shall not in any circumstances be liable for consequential loss arising from a failure to take care referred to in sub Clause (i) hereof.
7. Completion Date
While the Company will use its best endeavours to comply with any completion date suggested or stipulated the Company will not be bound to complete within any specified time and the mention of any date shall be construed as no more than a guide or estimate, and without prejudice to the generality of the foregoing, no responsibility can be accepted for any delays caused by the late supply of parts when caused by factors beyond the Company's direct control.
8. Force Majeure
If the Company's work is stopped, delayed or impeded by fire, explosion, strike, lock out or industrial action, war hostilities, civil disturbances, government demands, regulation or prohibition, failure or delay on the part of any other supplier or suppliers or any direct cause beyond the control of the Company, an order may be modified or cancelled by the Company as regards such part thereof as has not been executed by delivery to, or performance by the Company of goods or services specified. In such event no liability shall attach to the Company by reason of such modification or cancellation.
9. Estimates of Cost
(i) Verbal. A verbal estimate does not constitute an offer to do the work at the price quoted and is not to be taken as legally binding in any way but only as an approximate guide to the cost of work undertaken.
(ii) Written. A written estimate does constitute an offer to do the work at the price quoted subject to the following exceptions:
(a) The price of a part or component is either itself specified in the estimate or for which allowance has been made as being in the Company's opinion, a necessary or reasonably incidental element in the work specified in the estimate is subject to any changes in the price of that part or component appearing in the manufacturer's catalogue before the date when the work is completed.
(b) The estimate is based upon the information of which the Company is actually aware at the time of the estimate and any price quoted is subject to revision if it later appears to the Company that other work or parts are reasonably necessary (subject to the provisions of Clause 10 hereof).
(c) The estimate may be withdrawn or revised at any time before the customeraccepts it and in any case it will automatically lapse six weeks from the date appearing on its face.
10. Additional Work
(i) If it shall appear to the Company at any time after the customer's order is placed that any additional work or part(s) is or may be required the Company will make every reasonable effort to contact the customer for instructions and will not proceed with any such additional work or with the supply or installation of any such additional part(s) without the express permission (either verbally or in writing) of the customer except in the following circumstances:
(ii) Where the provisions of the additional work or part(s) is incidental to the carrying out of the customer's existing order and seems reasonably necessary to the Company.
(iii) Where the Company considers the additional work or the provision of the additional part(s) to be necessary to put the vehicle into a roadworthy condition and the additional cost to be small compared to the cost of carrying out the customer's existing order.
(iv) Where the customer has expressly or implicitly authorised (either verbally or in writing) such work or the provision of such part(s) as may be reasonably necessary to put the vehicle into a specified condition, or has otherwise left the extent or nature of the work to the Company's discretion. Any variation agreed between the Company and the customer in the work to be carried out by the Company shall be deemed to be an amendment to this contract and shall not constitute a new contract.
11. Routine Servicing and Other Specified Works
The Company's obligations during a routine service is limited to carrying out the works specified in the manufacturer's service list or other service schedule, and in carrying out works specified by the customer, the Company's obligation is limited to carrying out the customer's specifications. Neither during a routine service nor in carrying out work or supplying any part(s) specified by the customer does the Company undertake to check generally the road-worthiness or safety of the vehicle or its compliance with any legal requirement.
12. Terms of Payment
(i) Unless any other arrangement has previously been made with the customer all charges due to the Company shall by payable either before or at the time the vehicle is released to the customer. Payment by cheque will only be accepted if the Company consented to such payment before the work commenced or the part(s) were supplied. In respect of all goods supplied by the Company on credit or upon payment by cheque (save for fuel oils), the legal title to such goods shall remain in the Company until payment has been made in full and/or such cheques have been paid and have cleared.
(ii) If for any reason the work requested by the customer is not carried out in full the Company will charge a reasonable amount for the work actually carried out.
13. Return of Goods
(i) The Company will accept return of Goods at its discretion and without penalty to the Buyer only if:
(a) The Goods were not supplied specially ordered or non stock items,
(b) The Goods are returned within 7 days of delivery,
(c) The Goods are in resalable condition,
(d) Full purchase documentation information is given, and
(e) Signature of reciprocate/proof of return is obtained.
(ii) If the Goods are returned in accordance with Condition (13.i), but outside 7 day of delivery, the Company may apply a handling charge of up to 25% of the price of the Goods returned which will be levied from the credit document at the discretion of the Company.
(iii) Credit will not be given by the Company on any Goods returned by the Buyer on a transaction over 3 months prior to their return. These old Goods returned for credit will only be credited if the Goods are in a readily re-condiationable condition in accordance with any manufacturer's guidance or conditions.
(iv) The return of the Goods will be the responsibility of the Buyer and will only be collected by the Company if or when further deliveries by its own transport are carried out to or nearby the collection point unless otherwise agreed by both parties.
Should a customer dispute any charge made by the Company in respect of work carried out or part(s) or material(s) supplied then that dispute shall be determined by an arbitrator appointed by the Institute of Arbitrators.
The Company shall have a general lien over all property of the customer lawfully in its possession of the indebtedness of the customer to the Company and the Company shall also have a right of sale by public auction without reserve over all such property if such indebtedness is not paid within three months of being notified by letter sent by Recorded Delivery to the customer's last known address (or in the case of a company to its registered office). Following such a sale the Company will, after deducting all sums due, pay the balance (if any) of the proceeds of sale to the customer.
16. Disposal of Uncollected Vehicles
Subject to Clause 15 above, the Company shall have the right to sell any vehicle by public auction without reserve if the customer fails to collect it within three months of being notified by letter sent by Recorded Delivery to his last known address (or in the case of a company to its registered office) of the completion of the work. Following such a sale the Company will, after deducting all sums due, pay the balance (if any) of the proceeds of sale to the customer.
17. Parking and Storage Charges
The Company may charge the customer for parking of vehicles and for the storage of any part(s) should the customer fail to collect the same within two weeks of being notified at his last known address that the work has been completed or within two weeks of the estimated completion date (if any) whichever is the later. The customer shall be deemed to have been notified if the Company has posted to his last known address a written notification of completion of the work.
18. Disposal of Parts Removed
(i) Customers wishing to have returned to them parts or components replaced during service or repair work (other than warranty work or items supplied on an exchange basis) when the vehicle is collected should ask at the time the vehicle is left for repair or service, and if they do not, the property in the parts replaced shall forthwith pass to the Company.
(ii) Where the parts or components are replaced under warranty or are exchanged the property therein shall pass to the manufacturer or other person or company entitled thereto.
19. The Law Governing the Contract
(i) The Law governing the contract shall be the Law of England & Wales.
(ii) In so far as the contract may be one to which the Supply of Goods and Services Act 1982 applies then any rights, duties or liabilities implied by the said Act as term of the contract shall be excluded from the contract to the extent permitted by the Unfair Contract Terms Act 1977.
20. Variation and representation
The contract between the Company and the customer is contained exclusively in this form and no servant or agent of the Company has any authority to add to, vary, or contradict these Conditions of Contract whether orally or in writing and the Company shall not be liable for any representation which any servant or agent shall purport to give on its behalf.
NOTHING SET OUT HEREIN AFFECTS THE STATUTORY RIGHTS OF A CONSUMER
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